FAQ's
- Home
- FAQ's
- FAQ's
Frequently Asked Questions
Customer Service:
You can contact us at 216-905-5745 or by email at info@blindsinmotion.io.
No — we offer a shop-at-home service, bringing window treatment samples and expertise directly to your home.
Absolutely — your privacy is our priority, and all information is securely handled.
Orders:
Our custom-made window treatments typically take 7–10 days, though current lead times may extend to 10–14 days due to supply chain fluctuations.
We accept Visa, Mastercard, American Express, Discover, as well as cash or check.
A window treatment specialist will visit your home to measure, provide estimates, and show samples — so you can make informed choices in your own space.
We bring physical samples so you can see the exact colors, textures, and styles right in your room’s lighting and décor.
All of our window treatments are proudly made in the USA by skilled technicians and crafted to fit your windows perfectly.
Visit our Products page to explore our wide selection of styles, materials, and control options.
Refunds & Changes:
Yes — as long as the order hasn’t been placed with the manufacturer, we can accommodate changes.
Due to the custom nature of our products, we do not offer refunds after an order has been placed.
Give us a call at (216)-905-5745 — we’re committed to helping you resolve any issues quickly and fairly.
Installation :
Once production is complete, we’ll reach out to schedule your installation at your convenience.
Inside mount fits within your window frame for a clean, built-in look.
Outside mount is installed on the wall or trim outside the window frame, often used to cover more space or for specific design needs.
We recommend professional installation, but DIY installation may be possible depending on the product. Contact us to discuss your specific needs.